Portal
Vendor admin, manager, QA, and platform operations. Dense enterprise UI — not a marketing shell.
Product
The valuation case, end to end
Phase 1 is a vendor operations platform. Workflow authority lives in the backend — the portal and mobile app never invent case transitions.
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1
Intake
Bank email (Zoho inbound) or a manager creates the case from a phone / WhatsApp file. Attachments are stored as case documents. OCR is human-gated, never silent.
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2
Assignment
Pincode coverage, evaluator availability, and offer / accept / decline. If nobody covers the PIN, the case stays pending with an escalation — it is not auto-cancelled.
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3
Field inspection
Offline-first React Native inspection: structured site-visit form, photo tiles, GPS, document view, then sync. Android 10+ and iOS 15+.
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4
AI-assisted draft
Wallet-gated report generation mapped to bank templates (for example USFB and UGRO packs). A full manual-draft path exists when AI is off.
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5
QA, e-sign, delivery
Every draft is human-reviewed. Vendor approval and e-sign (Aadhaar eSign via Zoho Sign), then Resend delivery on the bank email thread. First-time-right scoring updates from QA outcomes.
Surfaces
One platform, three layers
Mobile
Evaluator native loop. Managers and QA can use the app as an online shell over the portal.
Intelligence
Gated OCR, intake assistance, draft and QA assist. AI recommends; vendors certify. See the innovation brief.
Phase 1 boundary
What this product is not — yet
A bank-facing portal, a cross-vendor evaluator marketplace, and custom valuation ML models are explicit later phases. Phase 1 must not block those paths, and it must not pretend they already exist.
Paying customer: the valuation vendor. Monetization is a prepaid wallet with a hard block when a report debit would take the balance to zero or below.